Our Customer Success team is composed of experienced professionals from the fitness management sector with extensive knowledge in consulting and business intelligence. They are here to guide you every step of the way.
Financial KPIs such as average rates, breakeven point, and Customer Lifetime Value (LTV) are key for evaluating strategies, predicting fluctuations, and optimizing retention.
Members Added and Lost by Postal Code: Facilitates localized marketing strategies and adjustments in service offerings according to regional preferences.
Provides key data to personalize programs and promotions, tailoring them to the demographics of the center. It allows for optimizing schedules and resources based on user habits, thus maximizing customer satisfaction and operational efficiency.
Analyze the effectiveness of sales in sports centers, optimizing acquisition and profitability strategies with specific KPIs.
Monitor employee satisfaction and the work environment through surveys and continuous feedback. Identify areas for improvement and strengthen team motivation, which directly impacts the quality of service and customer experience.
Identify peak hours and most frequented areas. Optimize class scheduling and space usage to maximize operational efficiency and enhance user experience.
